NURTOMI

Delete your Nurtomi account

Remove your garden and associated account data.

Updated 1 November 2026

From the app

1. Open Nurtomi → Settings → Privacy & your data.
2. Choose Delete account data and read the summary.
3. Confirm your identity if requested, then confirm deletion.
4. Use Check deletion status until the app reports completion.

For an anonymous account, start the request from the device that still holds that account. Linking an Apple or Google account is not required just to delete it.

Without the app

Email support@secondwindltd.xyz with the subject “Nurtomi account deletion”. Include the linked account email or an account/deletion reference you already have. We will verify ownership before deleting private data. Do not send passwords or authentication tokens. If an anonymous device session is lost and you have no reference, tell us; we may need further information and may be unable to associate that session safely.

What is removed

Deletion removes your private plants, plans, tasks, logs, care background, saved AI results, notification tokens and preferences, private photos and exports associated with the account, then the Firebase identity. An in-progress receipt or minimal safety marker may remain to complete deletion and prevent late jobs from recreating data. Provider backups/logs and required transaction records follow their own policies. We will explain any applicable exception when handling a request.

Cancel subscriptions separately

Account deletion does not cancel a subscription. Cancel renewal in Apple’s or Google’s subscription settings to avoid future charges. Existing store transaction records may remain under the store’s policies.